Terms of Service

Effective Date: April 02, 2025

This document constitutes an electronic record under the Information Technology Act, 2000, and the rules made thereunder, as amended from time to time, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended from time to time. It is generated by a computer system and does not require any physical, electronic, or digital signatures for validity. These Terms of Service ("ToS," "Terms," "Agreement," or “Conditions”) govern your access to and use of Improvedaonline.com (referred to as the "Site," "Website," "Platform," or “Service”), operated by Improveda Hair and Body LLP ("We," "us," "Our," or the "Entity"), a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office at B-106, Poonam Apartments, Worli, Mumbai, Maharashtra, India. The Site facilitates the purchase and exploration of herbal products, including but not limited to our signature Hair Oil and Capsules (collectively referred to as "Products," "Goods," or “Items”).

By accessing the Site, browsing its contents, registering an account, placing an order, or engaging with any of our services, you ("you," "User," "Customer," or “Buyer”) unconditionally accept and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Replacement and Cancellation Policy, and any additional policies, guidelines, or notices referenced herein or posted on the Site (collectively, the "Agreement"). Your use of the Site, whether as a guest or registered User, constitutes your express consent to this Agreement in its entirety.

1. General Provisions

a. Scope and Acceptance

  • The Site serves as an online platform/ marketplace where Users can browse, purchase, and learn about our Herbal Products. These Terms apply to all interactions with the Site including but not limited to browsing, account creation, order placement, and communication with us, whether through a web browser, mobile device, or any other medium.
  • We reserve the right to amend, modify, or update these Terms at our sole discretion, with or without prior notice. The updated Terms will be posted on the Site with the "Last Updated" date revised accordingly. Your continued access or use of the Site following such updates constitutes your explicit and irrevocable acceptance of the revised Terms. It is your responsibility to periodically review this page to stay informed of any changes.
  • These Terms form a legally binding contract between you and the Entity under the Indian Contract Act, 1872, and your acceptance is deemed an offer duly accepted by us upon your use of the Site.

b. Eligibility and Representation

  • The Site is intended for use by individuals who are at least 18 years of age and possess the legal capacity to enter into binding contracts under Section 11 of the Indian Contract Act, 1872. By accessing or using the Site, you represent and warrant that you meet these eligibility criteria and that you are not a minor or otherwise legally incompetent to contract.
  • If you are acting on behalf of a company, partnership, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" shall refer to both you and the entity collectively.

c. Electronic Communications

  • When you use the Site, place an order, or register an account, you consent to receive communications from us electronically or telephonically. These may include transactional notifications (e.g., order confirmations, shipping updates), promotional offers, newsletters, or customer service responses delivered via email, SMS, WhatsApp, push notifications, or phone calls to the contact details you provide.
  • You acknowledge that such communications are an integral part of your experience with the Site. To opt out of promotional communications, you may use the unsubscribe link in emails, reply "STOP" to SMS messages or write to us at hairnbodyllp@gmail.com. Transactional communications (e.g., order-related updates) cannot be opted out of as they are essential to fulfilling your requests.

d. Geographic Scope

  • The Site is primarily designed for Users residing in India. If you access the Site from outside India, you do so at your own risk and must comply with applicable local laws. We reserve the right to limit or deny access, sales, or deliveries to any jurisdiction at our sole discretion without liability.

e. Language

  • These Terms are provided in English, which is the governing language of this Agreement. Any translations, if offered, are for convenience only, and the English version prevails in case of discrepancies.

2. Account and Site Usage

a. Account Registration and Security

  • Certain features, such as order tracking, saved preferences, or recurring purchases, require you to create an account by providing accurate details (e.g., name, email, phone number) and setting a password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
  • You agree to notify us immediately at hairnbodyllp@gmail.com or at +91 93245 60955, if you suspect any unauthorized access, breach, or misuse of your account. We are not liable for any loss, damage, or inconvenience arising from your failure to safeguard your account or report unauthorized use promptly.
  • We are not liable for any loss, damage, or inconvenience resulting from your failure to protect your account credentials or promptly report unauthorized access.
  • We reserve the right to suspend, disable, or terminate your account without notice if we detect suspicious activity, violations of these Terms, or for any other reason at our discretion.

b. License to Use the Site

  • We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site for lawful, personal, and non-commercial purposes, strictly in accordance with these Terms. This license does not permit you to sublicense, assign, or otherwise transfer your rights to any third party under any circumstances.
  • All rights not expressly granted herein are reserved by us.

c. Prohibited Conduct

  • You agree to use the Site responsibly and in accordance with all applicable laws. Specifically, you will not:
    1. Copy, reproduce, modify, adapt, translate, distribute, publish, or create derivative works from any Site content (e.g., text, images, videos, logos, product descriptions) without our prior written consent.
    2. Use the Site for any unlawful, fraudulent, or harmful purpose, including violations of the IT Act, 2000, Consumer Protection Act, 2019, or other Indian statutes.
    3. Attempt to gain unauthorized access to the Site, its servers, databases, or any connected systems through hacking, phishing, password mining, or other illicit means.
    4. Introduce viruses, worms, Trojan horses, malware, or any other harmful code that could damage, disrupt, or impair the Site’s functionality or security.
    5. Engage in activities that overload, interfere with, or disrupt the Site, such as denial-of-service attacks, spamming, or excessive automated traffic (e.g., bots, crawlers, spiders).
    6. Remove, alter, bypass, or obscure any copyright, trademark, or proprietary notices displayed on the Site.
    7. Impersonate any person or entity, misrepresent your identity, or provide false, inaccurate, or misleading information during registration, purchases, or interactions.
    8. Use the Site to harvest, collect, or extract data (e.g., email addresses, User information) for unsolicited purposes.
    9. Reverse-engineer, decompile, or disassemble any software or code underlying the Site, except as permitted by law.
  • Any violation of these restrictions may result in immediate termination of your access, without any notice and may lead to legal action, and liability for damages under applicable laws and regulations. You will also be liable for the costs of such legal action.

d. Intellectual Property Rights

  • The Site and all its contents, including but not limited to text, graphics, logos, trademarks, service marks, product images, designs, software, and user interfaces, are owned by or licensed to us and are protected under the Copyright Act, 1957, Trade Marks Act, 1999, and other applicable Indian intellectual property laws.
  • Our trademarks, including Improveda, product names, and associated logos, may not be used, reproduced, or displayed in any manner—commercial or otherwise—without our prior written permission. Unauthorized use constitutes infringement and may result in civil or criminal proceedings.
  • You are prohibited from framing, mirroring, or linking to the Site in a way that suggests affiliation or endorsement without our express consent.

e. User-Generated Content

  • If you submit content to the Site, such as product reviews, feedback, comments, or suggestions, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media for promotional, operational, or business purposes.
  • You represent and warrant that your submissions are accurate, lawful, non-defamatory, non-infringing of third-party rights, and do not contain obscene, offensive, or harmful material. We reserve the right to remove or edit any user-generated content at our discretion without notice or liability.

f. Site Modifications

  • We may, at our sole discretion, modify, update, suspend, or discontinue any aspect of the Site (e.g., layout, features, Product offerings) at any time without prior notice or liability to you.

 

3. Product Purchases and Transactions

a. Order Placement

  • The Site allows you to purchase Products by selecting items, providing shipping and payment details, and confirming your order. Placing an order constitutes an offer to purchase, which we may accept or reject at our sole discretion.
  • We reserve the right to cancel or decline any order for reasons including but not limited to Product unavailability, pricing errors, payment failures, suspected fraud, legal restrictions, or operational constraints. If an order is cancelled, we will notify you via email or phone, and no further liability will attach to us beyond such notification.

b. Product Information

  • We strive to ensure that Product descriptions, specifications, ingredients, and images are accurate. However, due to the natural composition of herbal Products, minor variations in color, texture, scent or packaging may occur. These variations are inherent to the nature of the Products and do not constitute defects or grounds for claims against us.
  • We disclaim any guarantee that Products will match the exact appearance or performance depicted on the Site, and you accept such variations as a condition of purchase.

 

c. Pricing and Taxes

  • All prices are listed in Indian Rupees (INR) and include applicable taxes (e.g., GST) unless explicitly stated otherwise. Shipping and handling charges, if applicable, will be displayed at checkout.
  • We reserve the right to modify prices at any time without prior notice. However, once an order is confirmed, the price is locked unless an error is detected (e.g., typographical mistakes), in which case we may cancel the order and notify you.

d. Payment Terms

  • Payments are facilitated exclusively through third-party payment gateways (e.g., Razorpay, Paytm, Stripe). You must provide valid payment information (e.g., credit/debit card, UPI, net banking details) to complete a transaction.
  • We do not store, process, or retain your full payment details; these are handled solely by the payment gateway, subject to its terms, conditions, and security protocols. You authorize us and our payment partners to charge the total amount displayed at checkout, including taxes and shipping fees.
  • We are not liable for payment gateway errors, declines, fraud, or security breaches beyond our control
  • You acknowledge that Entity will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of Entity.

e. Shipping and Delivery

  • Upon order confirmation, we will dispatch Products to the shipping address provided by you. Delivery timelines are estimates based on our logistics partners’ schedules and are not guaranteed.
  • We engage third-party couriers for shipping and are not responsible for delays, losses, or damages caused by their actions, incorrect or incomplete addresses provided by you, customs clearance (for international orders), or unforeseen events (e.g., strikes, natural disasters, government restrictions, lockdown, force majeure events). Risk of loss and title to Products pass to you upon handover to the courier.
  • You are responsible for ensuring someone is available to receive the delivery and for inspecting the package upon arrival.

f. Returns and Cancellations

  • Order cancellations are permitted only before dispatch, subject to our approval. To request cancellation, contact us at hairnbodyllp@gmail.com or at +91 93245 60955, immediately after placing your order. Cancellation requests are subject to our approval and cannot be guaranteed once processing begins.
  • Post-dispatch, we do not accept returns or cancellations unless the Product is damaged or defective upon delivery. In such cases, you must notify us within 07 days of receipt of product through our Site or by writing to us at hairnbodyllp@gmail.com, with proof of such damage which includes pictures and videos of the product. We will, at our discretion, arrange a replacement subject to stock availability. No monetary compensation will be provided.
  • Replacement shipping costs will be borne by us only if the issue is attributable to our error; otherwise, you bear the cost
  • Products must be unused, in their original packaging, and accompanied by proof of purchase (e.g., order ID, invoice) to qualify for replacement consideration.

g. Non-Delivery

  • If a Product is not delivered due to an incorrect address provided by you or your failure to claim it from the courier, we bear no responsibility. Undelivered packages returned to us may incur additional shipping fees for redelivery, payable by you.

 

4. Limitation of Liability

a. General Limitation

  • To the fullest extent permitted by Indian law, the Entity, its parent entities, subsidiaries, affiliates, directors, officers, employees, agents, suppliers, and licensors (collectively, the "Entity Parties") shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, savings, data, goodwill, business opportunities, or personal injury, arising out of or related to your use of the Site or Products, whether based on contract, tort, negligence, strict liability, or any other legal or equitable theory, even if we have been advised of the possibility of such damages.
  • Our total liability, if any, for any claim arising from your use of the Site or purchase of Products shall not exceed the amount paid by you for the specific Product giving rise to such claim, subject to applicable mandatory consumer protection laws.

Product-Related Liability

  • Our Products are herbal and intended for general wellness purposes only. We make no representations or warranties that they will diagnose, treat, cure, or prevent any medical condition, disease, or ailment. Individual outcomes depend on factors beyond our control (e.g., health conditions, usage patterns, lifestyle), and we disclaim liability for unsatisfactory results or lack of efficacy.
  • We are not responsible for allergic reactions, adverse effects, injuries, or damages resulting from your use or misuse of Products, failure to follow usage instructions, or neglect to consult a healthcare professional prior to use. You assume all risks associated with Product use.

c. Site Availability

  • The Site is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
  • We are not liable for any loss, damage, or inconvenience caused by Site downtime, technical glitches, server failures, cyberattacks, or interruptions due to maintenance, upgrades, or external factors.

d. Third-Party Actions

  • We rely on third-party providers for payment processing, shipping, hosting, analytics, and other services. We are not liable for their acts, omissions, delays, errors, system failures, or security breaches, as these are governed by their respective terms and conditions over which we have no control.

e. Force Majeure

  • We shall not be liable for any failure, delay, or inability to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to acts of God (e.g., earthquakes, floods, pandemics), war, terrorism, riots, civil unrest, government regulations, labor disputes, power outages, internet failures, or transportation disruptions.

f. Maximum Extent of Limitation

  • The limitations in this section apply regardless of the form of action and even if any remedy fails its essential purpose, provided such limitations are not void under applicable Indian law (e.g., Section 73 of the Indian Contract Act, 1872 for breach of contract damages).

 

5. Disclaimers

a. Product Disclaimers

  • All Product-related information (e.g., benefits, ingredients, usage instructions) is provided for informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, except as mandated by the Consumer Protection Act, 2019.
  • Herbal Products may exhibit natural variations in appearance or efficacy. Such variations are not defects, and we disclaim liability for dissatisfaction arising therefrom.

b. Site Disclaimers

  • We do not warrant that the Site will meet your expectations, operate without errors, or be compatible with all devices or software. Any reliance on Site content is at your own risk.

b. Third-Party Links

  • The Site may include links to third-party websites, advertisements, or resources. We do not endorse, monitor, or control these external entities and are not liable for their content, accuracy, availability, or practices. Your engagement with such third parties is solely at your discretion and risk.

c. Accuracy of Information

  • While we strive to ensure the accuracy of Site content, we do not warrant that all information (e.g., pricing, availability) is error-free or up-to-date. We may correct errors at our discretion without liability and cancel affected orders without liability beyond notification.

6. Indemnification

  • You agree to indemnify, defend, and hold harmless the Entity Parties from and against any and all claims, demands, actions, suits, liabilities, losses, damages, costs, or expenses (including reasonable legal fees and court costs) arising out of or relating to:
    1. Your breach or alleged breach of these Terms, any referenced policies, or applicable laws.
    2. Your misuse of the Site or Products, including unauthorized access or distribution.
    3. Your submission of false, inaccurate, defamatory, infringing, or unlawful user-generated content.
    4. Any third-party claim resulting from your actions, omissions, or interactions while using the Site.
  • We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and and you agree to cooperate fully with us in asserting any available defenses.

7. Termination and Suspension

a. Our Rights

  • We may, at our sole and absolute discretion, with or without prior notice, suspend, restrict, or terminate your access to the Site, your account, or any associated services for reasons including but not limited to:
    1. Violation of these Terms, the Privacy Policy, or any applicable law.
    2. Suspected fraudulent, abusive, or illegal activity (e.g., payment fraud, hacking attempts).
    3. Non-payment or disputes regarding payment obligations.
    4. Protection of our rights, property, reputation, or security, or that of other Users, third parties, or the public.
    5. Operational or legal necessity, including compliance with court orders or regulatory requirements.
  • We are not liable for any loss or inconvenience resulting from such suspension or termination.
  • Upon termination, your license to use the Site ceases immediately, and any pending obligations (e.g., payment for dispatched orders) remain enforceable.

b. Effect of Termination

  • Upon termination, your license to access and use the Site ceases immediately, and you must discontinue all use. Any outstanding obligations (e.g., payment for dispatched orders) remain enforceable.
  • Provisions of these Terms intended to survive termination (e.g., limitation of liability, indemnification, dispute resolution) will continue to apply indefinitely.

·        You may stop using the Site at any time by discontinuing access or deleting your account (if applicable) via the Site’s settings or by contacting us at hairnbodyllp@gmail.com

8. Governing Law and Dispute Resolution

a. Governing Law

  • These Terms and any disputes, controversies, or claims arising out of or relating to them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

b. Dispute Resolution

  • We aim to resolve disputes amicably. If you have a grievance, contact us at hairnbodyllp@gmail.com or at +91 93245 60955, with details of your issue. We will endeavor to respond and address your concern within 30 days.
  • If the dispute remains unresolved, it shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India. You irrevocably submit to this jurisdiction and waive any objection based on venue, forum non conveniens, or similar grounds.

c. Consumer Protection

  • Nothing herein restricts your statutory rights to seek redress through consumer forums or other authorities under the Consumer Protection Act, 2019, if applicable.

 

9. Miscellaneous

a. Entire Agreement

  • These Terms, together with the Privacy Policy and any other policies, notices, or guidelines posted on the Site, constitute the entire understanding and agreement between you and the Entity regarding the Site and Products, superseding all prior or contemporaneous agreements, representations, or communications, whether written or oral.

b. Severability

  • If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

c. Waiver

  • Our failure to enforce any right, remedy, or provision of these Terms does not constitute a waiver of such right, remedy, or provision unless expressly acknowledged and agreed by us in writing.

d. Assignment

  • You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without our prior written consent. We may assign or transfer our rights and obligations to any affiliate, successor, or third party without your consent, including in connection with a merger, acquisition, reorganization, or sale of assets.

e. Notices

  • All notices from you to us must be sent via email to hairnbodyllp@gmail.com or at +91 93245 60955, or by registered post to B-106, Poonam Apartments, Dr. A.B. Road, Worli, Mumbai - 400018, Maharashtra, India. Notices from us to you will be sent to the email or phone number provided during registration or purchase. You agree that electronic notices satisfy any legal requirement that communication be in writing.

f. Relationship of Parties

  • Nothing in these Terms establishes a partnership, joint venture, agency, employment, or franchise relationship between you and the Entity. You have no authority to bind us in any manner.

g. Headings

  • Section headings are for convenience only and do not affect the interpretation of these Terms.

10. Compliance with Indian Laws

a. Information Technology Act, 2000

  • As a body corporate, we comply with data protection and electronic transaction obligations under Section 43A and other provisions of the IT Act, 2000. See our Privacy Policy for detailed practices.

b. Consumer Protection Act, 2019

  • We adhere to mandatory consumer rights (e.g., replacement for defective goods) but limit additional remedies to the extent permitted by law, balancing our obligations with liability minimization.

c. Legal Metrology Act, 2009

  • Product packaging complies with labeling, weight, and measurement standards as required.

d. Drugs and Cosmetics Act, 1940

  • Our herbal Products adhere to applicable regulations for Ayurvedic or herbal formulations, and we disclaim liability for non-compliance arising from third-party manufacturing errors beyond our control.

 

11. Contact Us

For inquiries, complaints, or assistance regarding these Terms:

  • Email: hairnbodyllp@gmail.com
  • Phone: +91 93245 60955,
  • Address: B-106, Poonam Apartments, Worli, Mumbai - 400018, Maharashtra, India