Effective Date: April 2, 2025
Welcome to Improveda Hair and Body LLP ("We," "Us," or "Our"). We are a Mumbai-based herbal wellness entity committed to providing high-quality herbal products, including our signature Hair Oil and Capsules. Your privacy is important to us, and we are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Improvedaonline.com (the "Site"), purchase our products, or interact with us through any means.
This Privacy Policy complies with the Information Technology Act, 2000, and aligns with the principles of the Personal Data Protection Bill (PDPB), 2019. By using our Site, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our Site or services.
1. Information We Collect:
We collect information to provide you with a seamless experience and improve our products and services. The types of information we may collect include:
a. Personal Information
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Identity Data: Name, email address, phone number, billing/shipping address.
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Transaction Data: Payment details (processed via secure third-party gateways), order history, and product preferences.
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Account Data: Username, password (encrypted), and account preferences if you create an account on our Site.
b. Non-Personal Information
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Browsing Data: IP address, browser type, device information, operating system, and pages visited.
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Usage Data: Time spent on the Site, clicks, and interactions with content.
c. Cookies and Tracking Technologies
- We use cookies, web beacons, and similar technologies to enhance your experience. See our Cookie Policy below for more details.
d. Information You Provide Voluntarily
- Feedback, reviews, survey responses, or inquiries sent via email or our contact forms.
2. How We Collect Information
We collect information in the following ways:
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Directly from You: When you place an order, subscribe or sign up for our newsletter, create an account, submit your contact details on our website or contact us.
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Automatically: Through cookies, analytics tools, and server logs as you browse our Site.
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From Third Parties: Via payment processors, logistics partners, or marketing platforms (e.g., Google Analytics), subject to their privacy policies.
3. How We Use Your Information
We use your information to:
- Process orders, payments and deliveries
- Communicate with you about your purchases, promotions, or updates (with your consent where required).
- Improve our Site, products, and customer service through analytics and feedback.
- Personalize your experience, such as recommending products based on your preferences.
- Comply with legal obligations under the IT Act, 2000, and other applicable laws.
- Prevent fraud, unauthorized transactions, or misuse of our Site.
4. Legal Basis for Processing (PDPB Alignment)
Under the PDPB, 2019 (if enacted), we process your personal data based on:
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Consent: For marketing emails, cookies, or optional features.
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Contractual Necessity: To fulfill your orders and deliver products.
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Legitimate Interest: For analytics, fraud prevention, and improving our services.
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Legal Obligation: To comply with Indian laws and regulations.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
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Service Providers: Third-party vendors (e.g., payment gateways, shipping companies) who assist in order fulfilment and Site operations.
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Business Partners: For co-branded promotions.
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Advertising Partners: Google, Meta, and other companies for targeted ads.
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Legal Authorities: If required by law, court order, or to protect our rights and safety.
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International Service Providers: Where it is necessary for ensuring compliance with applicable data protection laws
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Successors: In case of a merger, acquisition, or sale of assets.
All third parties are contractually obligated to protect your data and use it only for the purposes we specify.
6. Data Storage and Security
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Location: Your data is stored on secure servers located in India, in compliance with the IT Act, 2000.
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Security Measures: We use encryption, firewalls, and access controls to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
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Retention: We retain your data only as long as necessary for the purposes outlined (e.g., order fulfillment, legal compliance), typically up to 5 years unless otherwise required by law.
7. Your Rights
As per the IT Act and in anticipation of the PDPB, 2019, you have the following rights:
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Access: Request a copy of your personal data.
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Correction/Modification: Update inaccurate or incomplete information.
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Deletion: Request removal of your data (subject to legal obligations).
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Opt-Out: Unsubscribe from marketing communications at any time.
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Grievance Redressal: Contact our Data Protection Officer (details below) with concerns.
To exercise these rights, email us at hairnbodyllp@gmail.com. We will respond within 15 days.
8. Cookie Policy
a. What Are Cookies?
Cookies are small text files stored on your device to enhance your browsing experience. We use:
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Essential Cookies: For Site functionality (e.g., cart management).
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Performance Cookies: To analyze Site usage (e.g., Google Analytics).
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Marketing Cookies: To deliver personalized ads.
b. Managing Cookies
- You can disable cookies via your browser settings, but this may affect Site functionality.
- By using our Site, you consent to our use of cookies.
c. Third-Party Cookies
- We use tools like Google Analytics, Meta and advertising partners, which may set their own cookies. Refer to their privacy policies for details.
9. Third-Party Links
Our Site may contain links to external websites (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.
11. International Users
If you access our Site from outside India, your data will be transferred to and processed in India, subject to Indian laws. By using our Site, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the "Last Updated" date. For significant changes, we may notify you via email or a Site banner. Continued use of our Site constitutes acceptance of the renewed/updated/revised Privacy Policy.
13. Contact Us
For questions, complaints, or to exercise your rights, reach out to our Data Protection Officer at hairnbodyllp@gmail.com or at Address: 106, B Wing, Poonam Apartments, Dr. A.B. Road, Worli, Mumbai, 400018, Maharashtra, India.
Thank you for trusting Improveda Hair and Body LLP with your personal information. We are committed to keeping it safe while delivering the best herbal wellness experience.