Refund Policy

Last Updated: April 02, 2025

This Replacement and Cancellation Policy ("Policy") governs the terms under which you ("you," "Customer," or "User") may request cancellation of an order or replacement of herbal products, including our signature Hair Oil and Capsules (collectively, "Products," "Goods," or "Items"), purchased through Improvedonline.com (referred to as the "Site," "Website," or "Platform"), operated by Improveda Hair and Body LLP ("we," "us," "our," or the "Entity"), a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office at B-106, Poonam Apartments, Dr. A.B. Road, Worli, Mumbai - 400018, Maharashtra, India. By placing an order on the Site, you agree to be bound by this Policy in its entirety.

We aim to ensure a fair and transparent process for cancellations and replacements while maintaining operational efficiency. Please note that we do not offer returns or refunds under any circumstances except for where a cancellation is made as per the conditions as set out herein, and replacements are subject to strict conditions outlined below.

1. General Provisions

a. Scope of the Policy

  • This Policy applies to all orders placed on the Site, whether by registered Users or guest Customers, and covers the processes for cancelling an order before dispatch and requesting a replacement for eligible Products post-delivery.
  • We do not provide refunds, returns, gift cards, gift boxes, or exchanges as part of our current offerings. This Policy is limited to cancellations and replacements only.

b. Policy Updates

  • We reserve the right to modify, amend, or update this Policy at our sole discretion, with or without prior notice. The updated version will be posted on the Site with the revised "Last Updated" date. Your continued use of the Site or placement of orders after such changes constitutes your acceptance of the revised Policy.

c. Contact for Assistance

  • For questions or assistance regarding cancellations or replacements, contact us at:
  • Email: hairnbodyllp@gmail.com
  • Phone: +91 93245 60955,
  • Address: B-106, Poonam Apartments, Worli, Mumbai - 400018, Maharashtra, India
  • We aim to respond within 3 business days.

 

2. Cancellation Policy

a. Cancellation Window

  • You may cancel your order only within 1 hour of placing it on the Site, provided the Products have not yet been dispatched from our warehouse. Orders cannot be cancelled after this window or once dispatch has occurred.

b. Cancellation Process

  • To cancel an order within the permitted timeframe, you may:
    1. Log into your account on the Site and use the "Cancel Order" option under "My Orders,".
    2. Contact us via the chat service enabled on the Site, available within specify hours, e.g., 11 AM - 5 PM IST.
    3. Email us at hairnbodyllp@gmail.com with your order ID and a cancellation request.
  • Cancellation requests are subject to our approval and will be processed only if received before dispatch. You will receive a confirmation via email or SMS once the cancellation is approved.

c. Post-Dispatch Cancellations

  • Once an order is dispatched, cancellation is not permitted under any circumstances. You may request a replacement for eligible issues as outlined in Section 3 below, but no other remedies will be provided.

d. Restrictions on Cancellations

  • We reserve the right to refuse cancellation requests for Users with a history of questionable behaviour, such as frequent cancellations of bulk orders (defined as 6 or more per order) occurring more than twice in a 6-month period. Such refusals are at our sole discretion and without liability.

e. International Orders

  • International orders may be cancelled only before the Product is made ready for dispatch. Once processing begins, cancellation is not permitted, and no exceptions will be made post-dispatch.

f. Effect of Cancellation

  • For prepaid orders cancelled within the 1-hour window, we will coordinate with our payment gateway to reverse the transaction. The amount will be credited back to your original payment method within 7 to 10 business days, subject to banking processes beyond our control. We are not liable for delays in this reversal process.

 

3. Replacement Policy

a. No Returns or Refunds

  • We do not accept returns or provide refunds for any Products under any circumstances, except for where a cancellation is made as per the conditions as set out herein. Replacements are the sole remedy available and are subject to the conditions outlined below.

b. Eligibility for Replacement

  • Replacements are offered only in the following scenarios:
    1. Damaged in Transit: The Product arrives spoilt, broken, or physically damaged due to transit issues.
    2. Damaged Packaging: The Product is delivered in tampered, torn, or significantly damaged outer packaging that affects its integrity.
    3. Wrong Product: A different Product than what was ordered is delivered (e.g., Capsules instead of Hair Oil).
  • Replacements are limited to the same Product ordered and are subject to stock availability. No exchanges for different Products are permitted.

c. Products Not Eligible for Replacement

  • The following Products do not qualify for replacement under any circumstances:
    1. Products damaged, degraded, or altered due to use, overuse, or mishandling by you or any third party post-delivery.
    2. Products with missing items, damaged original packaging (e.g., removed price tags, labels, tampered seals), or missing accessories due to your actions.
    3. Products with altered, defaced, or removed serial numbers or batch codes.
    4. Products exhibiting natural variations in color, texture, or scent inherent to herbal formulations, as these do not constitute defects.
    5. International orders, except as specified in Section 3(f) below.

d. Replacement Request Process

  • To request a replacement, you must:
    1. Notify us within 2 days of delivery via email at hairnbodyllp@gmail.com or through the Site’s contact form.
    2. Provide the following details and evidence:
      • Order ID and reason for replacement (e.g., "damaged in transit").
      • Five- clear images:
        • Front image of the Product showing the name.
        • Back image of the Product.
        • Image of the barcode or batch number on the Product box.
        • Image of the outer packaging
        • Image of the damaged part (if applicable)
    3. Retain the Product and its original packaging until we respond.
  • We are not obligated to process incomplete requests or those submitted after the 2 day window.

e. Replacement Fulfilment

  • Upon receiving and verifying your request, we will:
    1. Assess eligibility based on the provided evidence and our internal records.
    2. If approved, dispatch a replacement Product, subject to stock availability, within 7 business days.
    3. Bear shipping costs for the replacement only if the issue is attributable to our error (e.g., wrong item shipped) or courier damage confirmed by tracking records. Otherwise, you are responsible for return shipping costs to us and redelivery charges.
  • If stock is unavailable, we will notify you, and no further remedy will be provided. We are not liable for delays or unavailability beyond our control.

f. International Orders

  • International orders are not eligible for replacement except in the following cases, subject to the same process in Section 3(d):
    1. Products spoilt or damaged in transit.
    2. Products delivered in damaged packaging.
    3. Wrong Product delivered.
  • You must notify us within 5 days of delivery, and replacements are subject to stock availability and international shipping feasibility. You bear all associated shipping and customs costs unless the issue is solely our fault.
  • We are not obligated to process incomplete requests or those submitted after the 5-day window.

g. Restrictions on Replacements

  • We reserve the right to refuse replacement requests at our discretion, including for Users with a history of questionable claims (e.g., repeated damage reports deemed suspicious) or non-compliance with this Policy. Such decisions are final and without liability.

4. Limitation of Liability

a. General Limitation

  • To the fullest extent permitted by Indian law, the entity, its affiliates, directors, officers, employees, agents, and logistics partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages (e.g., loss of use, profits, or convenience) arising from cancellation delays, replacement issues, or Product conditions, whether based on contract, tort, or otherwise.
  • Our liability is limited to providing a replacement Product as outlined in Section 3, subject to eligibility and availability.

b. Third-Party Involvement

  • We rely on third-party couriers and payment gateways for order fulfilment and transaction reversals. We are not liable for their delays, errors, or failures (e.g., late cancellations, damaged shipments), as these are governed by their respective policies.

c. Force Majeure

  • We are not responsible for delays or inability to process cancellations or replacements due to events beyond our control, including natural disasters, pandemics, strikes, government actions, or supply chain disruptions.

d. User Responsibility

  • You assume all risks related to Product use post-delivery and acknowledge that dissatisfaction with efficacy, natural variations, or personal preferences does not entitle you to any remedy.

 

5. Miscellaneous

a. Governing Law

  • This Policy is governed by the laws of India, with disputes subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, as per our Terms of Service.

b. Compliance with Indian Laws

  • We adhere to consumer rights under the Consumer Protection Act, 2019 for defective goods (e.g., replacements) but limit additional remedies as permitted. Transaction processes comply with the Information Technology Act, 2000.